High turnover, today's recruiting challenges and ensuring readiness to rebound call for practical solutions, action not software.
Hotel NEXUS is an integrated system focused on reducing the cost of turnover and attracting top talent and increasing individual effectivenss and loyalty.
Bringing the right measurement, development and focus to the most leverageable aspects of your culture.
Employee Engagement is a leading indicator of productive energy, retention, guest loyalty and lost workdays.
51 % of hotel staff are actively engaged at work and utilize 85% of their talent at work in contrast to their less engaged counter parts who utilize only 46%.
Hotel NEXUS yields a heat map of excellence & risk, to prevent turnover and leverage talent.
Take the mystery out of why some people stay and others leave your hotel. The beautiful diversity of today's associates mandates better clarity relative to individual needs and exactly how to support them within our properties.
Change your Retention Rate to drive profitability, guest experience, and brand attractiveness.
Hotel NEXUS provides a immediate read of each department's dominant drivers and how to leverage them to maximize associate commitment and loyalty.
Preventing Regrettable Turnover:
is a $268K challenge for hotels w/ 100 staff members & 45% turnover.
What would a 10% reduction in turnover do to your bottom line?
61% of Employees who consider leaving, do not disclose this fact prior terminating their employment. The Departmental Retention Index highlights the risk of regrettable turnover before the intention to leave becomes reality.
Ask us how Hotel NEXUS spots groups with high risk of turnover before its too late; avoid losing your highly experienced staff to your competition.
Associates who are actively involved in developing solutions are significantly more engaged, and confident in leadership.
Associates who are not involved in follow-through conversations and plans, report significant decreases in engagement, satisfaction and confidence.
Give every associate feedback on what they can do to increase their energy, satisfaction and connection to the team/hotel.
In the highly competitive marketplace, hotels with high performance culture create competitive advantage and financial gains. Synergy means measuring the indices that matter most, manager excellence and highly engaged associates. A continual focus on the right indices and using the insight to raise the bar, so that the cultural performance metrics are internalized by the culture.
Competitive advantage is a certainty when the following indices exceed industry standards, i.e., the hotel’s culture has “set them apart” in the eyes of guests, members and potential recruits.
| Cultural Indices | Competitive Advantage |
|---|---|
| Retaining Talent | Superior retention of experienced and productive team members. |
| Minimizing Regrettable Turnover | Continuous focus on rehiring high performers, mitigating turnover, risk and opportunity loss. |
| Talent Magnet | Ongoing flow of applicants who recognize and seek out the hotel for employment |
| High Talent Utilization | Individual team members report working at 85% of capacity |
| High Purposeful Energy | Team members are using more than 73% of their energy dedicated to creating a great guest experience. |
| Associate Engagement | High ratio of actively engaged associates to neutral/disengaged team members |
| Inclusiveness | 99% of employees report feeling valued as individuals & treated with dignity and respect |
| Guest Focused | Associates know how what they do contribute to the guest experience & loyalty |
| Manager Excellence | Associates feel their manager knows/appreciates them as individuals and coaches them around their strengths |
| Associate Loyalty | Team members highly recommend hotel and express their intention to stay |
| Associate Development | Team members are continuously developing new skills and envision building their career here. |
| Ownership for Success | Associates take ownership for performance, culture and connection |
| Readiness to Excel | Associates express readiness to excel, with high confidence in leadership & feeling confident that leaders trust them |