Partner with the Experts in Customer Engagement
Since 1995 Mosaic Training & Development, Inc. has pursued one clear mission: Assist financial institutions to develop a sustainable competitive advantage through consistent service quality delivery and sales effectiveness. We specialize in research, training and consulting solutions with a proven track record of increasing deposits and net income, improving customer loyalty and growing wallet-share.
Great Cultures Drive Great Customer Experience
What’s behind consistent, excellent customer service? A great culture. Aligning your culture with your business strategy focuses your employees’ energy toward your business goals and cultivates individual ownership of performance. A best in class customer and member experience starts with a strong culture and thrives with the right training. That’s where we come in.
Line of Sight from Culture to Customer
We help your employees see directly from their daily decisions to their customers. By bringing meaning to each person and equipping individuals to own their own engagement, we help you build a culture that consistently delivers an excellent customer experience. Our research-driven approach focuses on the correlation between engagement and business results because that’s where your people work every day.
Experts in Employee Engagement
The premier provider of workplace consulting, The Coffman Organization helps organizations around the world engage and focus their talent to create enduring competitive advantage.
We’ve been at the forefront of employee engagement for decades, consistently delivering solutions that combine the best of what we know about people management with new insight and technology. Our first priority is always the results and relationships that move your company forward.
Personal Insight for Every Employee
Nexus’ first and favorite feature is the Personal Insight Report all survey participants receive immediately upon completing the survey, providing a closer look at their engagement.
Insight with Relevance and Resonance
We provide an executive presentation within days of survey close, translating your data into a story that makes sense to all levels of your organization and provides actionable intelligence for building engagement.
The Tools to Own Engagement
Measuring engagement is only useful as a foundation for building it. We measure only what matters for your organization and deliver reports and resources that help facilitate the discussion that connects your culture to your customers all year long.